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Position Description

We are seeking a dedicated and detail-oriented Remote Customer Service Associate to provide exceptional support to clients and families. This role involves responding to inquiries, scheduling appointments, assisting with program information, and ensuring a positive client experience through phone, email, and online communication.

Responsibilities:

• Respond to client inquiries via phone, email, and chat in a timely and professional manner

• Schedule and confirm client appointments and follow-up calls

• Provide information about programs, services, and eligibility requirements

• Document all client interactions in the database accurately

• Collaborate with case managers and program teams to ensure smooth communication

• Assist clients in completing required forms and guiding them through the intake process

• Handle service-related issues with empathy and problem-solving skills

• Maintain confidentiality and comply with agency policies and procedures

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred

• 1+ year of experience in customer service, call center, or client support (nonprofit or social services experience a plus)

• Strong communication and active listening skills

• Ability to multitask and manage a high volume of inquiries in a remote environment

• Proficiency with MS Office Suite and virtual communication tools (Zoom, Teams)

• Reliable internet connection and quiet home workspace

Schedule:

• Full-time, Monday to Friday

Benefits:

• Remote work flexibility

• Paid training and onboarding

• Health, dental, and vision insurance

• Paid sick leave, holidays, and vacation

• 401(k) retirement plan with employer match

• Opportunities for career development and internal advancement